![]() ![]() Another big limitation is that this is Windows-only, even though Macs and mobile devices can be managed from Intune. Unattended access enables proactive support as well as making it easier for a help desk to work on a time-consuming problem, maybe involving a lengthy update process, while the user is away from their desk. There is also pushback on the lack of unattended access, a handy feature in some third-party solutions. "This is an expected feature of a MDM of the future, not a premium addon," said another.Ī third, "Dear Microsoft, you had only a simple task: add QuickAssist to MEM, and yet you managed to create another 'premium' service." "This was exciting right up until the price aspect," said one. Those third parties will be pleased, Microsoft customers not so much. Eugenie Burrage, of Microsoft's product marketing, said: "When we roll out this functionality for general availability early in 2022, we intend to offer remote help as an advanced endpoint management add-on at a price above the existing licensing options that include Microsoft Endpoint Manager or Microsoft Intune." There is one annoyance, though, which is price. There are many high-quality third-party solutions to this problem, but there is room for Microsoft's approach too, especially as on-premises remote assistance is already supported in Microsoft Endpoint Manager (MEM). Survey shows XP lingers on while Windows 11 makes a 0.21% ripple in the enterprise.Intel audio drivers give Windows 11 the blues and Microsoft Installer borked following security update.Microsoft previews Azure App Service Automatic Scaling, for when defining your own rules is too much like hard work.Microsoft quietly delivers Windows 11 Enterprise VMs for devs.It is worth noting here that the goal of many scams is to obtain a remote connection to a user's machine so helping users to understand what is real and what is fake is important. One of the features is intended to "establish trust between helpdesk associates and users" via the ability to see profile information including "picture, name, company, job title and domain." Sessions are also limited to users within an organisation. ![]()
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